Custom work
Custom-made rings may have limited return eligibility after production because they are made to the customer's selected design and details.
refund and return policy
Refunds, returns, and custom order support
Custom rings are made around personal design choices, so the best outcome starts with careful review before production. If something is wrong, contact support so the order can be reviewed.
Production issues
If the finished item arrives damaged, incorrect, or materially different from the locked production details, contact support for review.
Sizing
Ring size should be confirmed before production because tungsten rings are not normally resized after manufacturing.
Custom ring returns
Custom rings are made from customer-provided design choices, ring size, engraving text, and production details. Because of that, returns and refunds may be limited once production is locked or the ring has been made.
If the item is damaged on arrival, incorrect, or materially different from the confirmed production details, email support@friendsofirony.com with photos, the order number, and the checkout email so the issue can be reviewed.
Sizing and production details
Tungsten rings are not normally resized after production. Customers should confirm ring size before production is locked, especially for gifts or wider bands.
Spelling, dates, inside engraving, shipping address, and other production details should be reviewed carefully. Changes may not be possible after production begins.
Shipping issues
Tracking information is sent after shipment when available. Carrier tracking may take time to update after a label is created or the package receives its first scan.
If a package appears lost, delayed, or delivered incorrectly, contact support with the tracking number and order details so the shipment can be reviewed.
How to request help
- Email support@friendsofirony.com.
- Include the order number and checkout email.
- Attach clear photos for damage or production issues.
- Contact support as soon as you notice the issue.
Common questions
Can custom rings be returned?
Custom rings may have limited return eligibility after production because they are made around personal details.
What if the ring arrives damaged or incorrect?
Email support with photos, order number, checkout email, and the issue so the order can be reviewed.